- Knowledge Centered Services
- Content Gap Analysis
- Support Community
Tools and Platforms
- LMI - Bold360
- Google Cloud Search and Custom Search
- Machine Translation (Azure and Google)
- Analyst/Product Manager
- Project Manager
- ROI-focused support experience and processes assessment.
- Usability Testing and Optimisation
- Self-service success (Deflection) Measurement
- Chatbot content strategy
- CSAT and CES Analysis and action plan
Tools and Accelerators
Our continously efforts to build common repeatable solutions as tools ensures providing faster time to market and redueced effor on our engagements. These tools are also available to be distrubted stand-alone, reach out to us to learn more.
Sync content from Salesforce Knowledge to AEM.
Google Cloud Search
Integration of any website with cost-effective yet powerful Google Search APIs.