Support Tools and Portals

Secure your customer’s loyalty with an effortless support experience.

Leverage our team’s expertise and experience in process, tools, and technologies to build your next generation of self-service focused support experience. SEO, Content strategy, CES, Deflection, and KCS are some terms live and breath.
Support Tools and Portals

Our Offerings

Process
Process
Get support and guidance in implementing industry-leading practices like:
  • Knowledge Centered Services
  • SEO
  • Gamification
  • Content Gap Analysis
  • Support Community
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Tools and Platforms
Tools and Platforms
Partnerships and implementation experience with className-leading products:
  • Salesforce
  • Coveo
  • LMI - Bold360
  • AEM
  • Algolia
  • Google Cloud Search and Custom Search
  • Machine Translation (Azure and Google)
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Development Support
Development Support
Strong engineering capability to deliver end-to-end custom solutions or specific modules on a wide variety of technology solutions. Our Agile development pods include:
  • UX
  • Architect
  • Developer
  • QA
  • Analyst/Product Manager
  • Project Manager
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Consulting Packages
Consulting Packages
Accelerator consulting packages to turn around performance and realize ROI:
  • ROI-focused support experience and processes assessment.
  • Usability Testing and Optimisation
  • Self-service success (Deflection) Measurement
  • Chatbot content strategy
  • SEO
  • CSAT and CES Analysis and action plan
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Tools and Accelerators

Our continously efforts to build common repeatable solutions as tools ensures providing faster time to market and redueced effor on our engagements. These tools are also available to be distrubted stand-alone, reach out to us to learn more.

AEM-Salesforce Connector
AEM-Salesforce Connector

Sync content from Salesforce Knowledge to AEM.

Google Cloud Search
Google Cloud Search

Integration of any website with cost-effective yet powerful Google Search APIs.